We are committed to delivering your order under the best possible conditions, ensuring the purity and preservation of our glacier ice products throughout the entire journey.

Delivery Coverage

We currently ship throughout the United Arab Emirates, with special attention to preserving the frozen integrity of each box.

Order Processing Times

To guarantee optimal handling and transport conditions, we kindly ask that you respect the following order lead times:

Orders must be placed at least 1 day in advance of the requested delivery date.

Please place your order at least 2 days in advance to allow for safe preparation and refrigerated transport.

Orders placed after 5:00 PM (GST) will be considered as next-day orders for processing purposes.

Delivery Conditions

All orders are shipped in temperature-controlled packaging to maintain the frozen state of the product. We strongly recommend that someone be available at the delivery address to receive the order upon arrival.

We do not deliver to P.O. boxes or international addresses at this time.

Delivery Fees

Shipping fees may vary depending on the delivery location and will be calculated at checkout. Free delivery may be offered during specific promotions or to select areas within Dubai.

Failed Delivery Attempts

If no one is available to receive the package, a second delivery attempt may be scheduled. In the case of repeated failed deliveries, we reserve the right to cancel the order without refund, due to the perishable nature of the product.

Questions?

For any questions related to shipping, delivery times, or order status, please contact our customer service team at:

info@arcticice.ae